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Home > Support

Support

Whether you're a novice or expert rider, looking for some help or just a little inspiration, we all need a little support from time to time. So we've brought together a range of useful info, guides and links, to help you choose a new bike, buy the right clothing, decide where to ride, fix and maintain your bike, or just explain how to return something if you change your mind.
Content is arranged by Buying, Enjoying, Maintaining, Returning, and Complaints.


Buying
Bikes - 
Buying a new bike can be a big investment, so it's important to choose the right style and size for you. Think about the type of riding you'll use the bike for most of the time. There are a handful of ways to measure frames depending on the bike style. Here are the simplest and most popular methods.
And here's a handy
size chart for choosing the correct frame size for you.

We offer a free fitting service, to help make sure you get the match made in heaven.

Clothes - This is an important area that many people overlook. If you cycle more than a couple of miles a day, it's worth investing in proper cycling clothes. They're designed to reduce wind lag and prevent you getting hot and sweaty. Here's a few
size charts to help you choose the right style and fit for you.

Helmets - Helmets are made from expanded foam polystyrene, covered with a moulded hard plastic shell. It's crucial that your helmet fits properly if it's going to offer any protection. We offer a FREE fitting service with every new helmet, to make sure it provide maximum safety and comfort. If you're not sure whether your existing helmet fits properly, we'll be happy to check and adjust it for you.
Helmets are generally measured in centimeters. This
size chart will help ensure the correct fit.


Lights - As with all road vehicles, bicycle lighting is a legal requirement during the hours of darkness.
It's essential that you fit proper lights to your bike as they also provide an extra safety precaution for daytime riding and when riding in rain, fog or at sunset. The law states that you must have a white front light and a red rear light as well as a red rear reflector. Lights are measured in Lumens - the higher the lumens, the brighter the light. It's worth taking a few minutes every week to clean the lenses and check the bulb(s) and batteries. 



Enjoying
Need some inspiration on where to ride? How about trying these:

1. Cherwell Valley Tour
2. Henley & Chilterns Ride
3. Ironstone Village Ride
4. Jubilee Ride
5. Oxford City Tour
6. Sonning Common Ride
7. Three Counties Ride
8. West Wycombe Cycle Route
9. Wallingford Ride

For more ideas, why not check out
Sustrans and Cyclox websites. They have loads more ride suggestions.
It's always good to know what the
weather will do before you head off.
MapMyRide.com allows you to set routes, check progress, monitor fitness and a raft of other clever things too.

Developing your cycling skills, fitness and nutrition are all important. For the more advanced cyclist, wanting to further develop their riding, the British Cycling website contains loads of really useful tips and techniques to support your progress. Click here for further info. 


Maintaining
To continue to enjoy your bike, you'll want to keep it in tip-top condition.  A lot of the routine tasks that keep your bike in great shape, can be done at home with the right tools and a little patience. This not just prolongs the life of bike parts (saving you money), but also improves safety and reliability. We've compiled these handy tips to help you along:


   Seat                 Bars             Wheels              Brakes             Gears              Chain              Pedals               Cleaning
                                                                          

Need a hand? We'll happily explain it, repair it, or fit it. Just call us on 01865-554646 or email us to arrange it.          


Returning
Can I return my purchase if I change my mind? 
Absolutely! We offer a hassle-free 14 day refund, on all goods (unless they are custom made) so long as they are returned unused to our store in their original unopened packaging, along with your purchase receipt.



Complaints
We hope you'll never have reason to complain about a product or service we've provided, but we know that occasionally something can go wrong. If it does, we promise to take it seriously and do our best to resolve it promptly. Where humanly possible we'll fix the situation. Please contact us
here.